DATE: December 17, 2025
TO: Honorable Mayor and City Councilmembers
FROM: Financial Services Department
TITLE: AMENDMENT 3 TO THE PROFESSIONAL SERVICES AGREEMENT WITH ADVANCED UTILITY SYSTEMS TO UPGRADE THE CUSTOMER INFORMATION SYSTEM AND PROVIDE IMPLEMENTATION SERVICES, AND APPROPRIATION OF FUNDS THEREFOR
RECOMMENDATION
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Staff recommends that the City Council approve Amendment 3 to the Professional Services Agreement with Advanced Utility Systems, in the amount of $471,118 for a revised contract amount of $2,625,108, to upgrade the Customer Information System (CIS), to a modern, cloud-based solution; approve $246,000 for temporary staffing and other professional services; appropriate $306,855 from Water unrestricted fund balance and $306,855 from Wastewater unrestricted fund balance; and authorize the Financial Services Director or their designee to execute the Amendment.
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BACKGROUND AND ANALYSIS
On October 7, 2015, the City Council approved the Software License and Services agreement with Advanced Utility Systems, a division of N. Harris Corporation, for the installation and implementation of a Customer Information System (CIS). CIS is a Utility Billing system and is a core software application used by the Finance and Water Utilities Departments. Supported services include managing customer accounts, billing, payments, and service requests for water, wastewater, and other utility services. Since its initial implementation, the CIS system has become outdated and is increasingly challenged to meet the City's growing needs for customer service, billing, data analytics, and system integrations, and is not compatible with forthcoming Municipal Finance Regulations by the State of California. The requested Amendment would allow the City to upgrade the current system to meet future needs.
On June 22, 2016, the City Council approved Amendment 1 to the Professional Services Agreement, adding $351,000 to the project funding for additional analyti...
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