DATE: March 26, 2025
TO: Honorable Mayor and City Councilmembers
FROM: Financial Services Department
TITLE: CHANGE ORDER TO THE AGREEMENT WITH SYSTEM INNOVATORS FOR THE PURCHASE, IMPLEMENTATION AND MAINTENANCE OF THE INOVAH SOFTWARE SYSTEM AS THE CENTRAL CASHIERING SYSTEM, AMENDMENT TO THE AGREEMENT WITH ENTERPRISE TECHNOLOGYSERVICES, AND APPROPRIATE FUNDS FROM THE INFORMATION TECHNOLOGY SOFTWARE RESERVES
RECOMMENDATION
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Staff recommends that the City Council approve a Change Order to the Software License and Services Agreement with System Innovators, in the amount of $16,466 annually, to include two additional real time integrations for Parking Permits and the General Ledger (GL) Validation for payments in the iNovah Software System for a total contract amount for implementation and a five year support contract of $882,841; approve Amendment 4 to the Professional service agreement with Enterprise Technology Services, in an amount not to exceed $21,280, for Oracle General Ledger Validation; appropriate $37,746 from the Information Technology software reserves to the Financial Services Department; and authorize the City Manager to execute the change order and the amendment.
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BACKGROUND AND ANALYSIS
On March 27, 2024, the City Council approved the Software License and Services Agreement with System Innovators, in the amount of $216,151, for the purchase and maintenance of a central cashiering system and year one of the Software as a service (SaaS) fees for hosting services of the web-based system. The iNovah cashier system will replace the existing cashier system and will integrate with current software systems for Utility Billing, Parking Citations, Development Services and Business Licenses. It will provide cashiering software for City Hall East, Police, and Harbor, and further enable online payments through the City's website. Additionally, the new system will entail the acquisition of new hardware to facilitate secure EMV credit card transac...
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