DATE: August 20, 2025
TO: Honorable Mayor and City Councilmembers
FROM: Financial Services Department
TITLE: AMENDMENT 2 TO AGREEMENT WITH SELECTRON TECHNOLOGIES, INC. FOR INTERACTIVE VOICE RESPONSE SERVICES
RECOMMENDATION
title
Staff recommends that the City Council approve Amendment 2 to the Professional Services Agreement (PSA) with Selectron Technologies, Inc., in an estimated amount of $43,500 for a revised estimated contract amount of $333,660 extending the term of the Agreement for one year with two additional one-year extension options for Interactive Voice Response (IVR) services; and authorize the City Manager to execute the amendment.
body
BACKGROUND AND ANALYSIS
In January 2015, the City Council approved a PSA with Advanced Utility Systems (AUS) for a Customer Information System (CIS), allowing for the billing and collection of utility services. As part of the CIS project, IVR services were required. AUS provided two vendor options that met the City's web and IVR services requirements.
In January 2017, the City Council approved a PSA with Selectron Technologies, Inc. IVR Services. The Agreement was initially to expire on October 22, 2022.
On September 14, 2022, the City Council approved Amendment 1 extending the term of the Agreement for an additional three years through October 22, 2025.
Amendment 2 with Selectron Technologies will extend the Agreement for one additional year with two one-year extensions, extending the term through October 22, 2028. There are no proposed changes to transaction fees, and the annual inbound service fees remains at $3,000 annually and $15,000 for up to 100,000 delivered messages for a total of $18,000.
Selectron Technologies provides utility customers with the ability to make payments over the phone with their credit card or electronic check through an automated voice activated IVR system. The estimated cost is based on a per transaction rate. The $0.25 per call fee remains unchanged from the original c...
Click here for full text